This Privacy Policy explains how CRITTERCLEAR SERVICES LTD (“we”, “us”, “our”) handles personal data collected through the website critterclear-services.co.uk and through pest control and disinfection enquiries. We are committed to handling your information carefully and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who operates this site
The site is operated by CRITTERCLEAR SERVICES LTD, a private limited company registered in England and Wales (company number 17303267), with its registered office at Flat 1-4, 48 Green Lanes, London, N4 1AG, United Kingdom. For any privacy question, you can contact us at [email protected].
What data we may collect
We may collect and process the following information that you choose to provide:
- Contact form details such as your name, email address and phone number;
- Pest, property and disinfection enquiry information submitted voluntarily, such as the suspected pest or issue, property type and affected area;
- Site or property information submitted voluntarily, such as the location, access notes and signs noticed;
- Uploaded photos, if photo upload is enabled on the form in future;
- Organisation or contact details where you enquire on behalf of a business, landlord or managing agent;
- Limited technical and analytics data where cookies or analytics are used (see our Cookie Policy).
Lawful basis for processing
We rely on the following lawful bases under the UK GDPR:
- Consent — when you submit an enquiry and agree to us using your details to respond;
- Legitimate interests — to respond to enquiries, operate the website and keep basic records, where this does not override your rights;
- Legal obligation — where we are required to retain certain information by law.
How we use your data
We use the information you provide to:
- respond to and discuss your pest control or disinfection enquiry;
- understand the property, affected area and suitability of any support;
- arrange further discussion, a visit or follow-up where relevant;
- maintain reasonable business records.
Data retention
We keep personal data only for as long as necessary for the purpose for which it was collected, including responding to your enquiry and meeting any legal or record-keeping requirements. When information is no longer needed, we take reasonable steps to delete or securely dispose of it.
Sharing your data
We do not sell your personal data. We may share limited information with service providers that help us operate the website or communicate with you (for example, a form or email provider), and only where necessary. We may disclose information where required by law.
Your rights under UK GDPR
Subject to certain conditions, you have the right to:
- access the personal data we hold about you;
- request correction of inaccurate data;
- request erasure of your data;
- restrict or object to certain processing;
- request data portability;
- withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies and analytics
Information about cookies used on this site is set out in our Cookie Policy.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact
Questions about this policy or your personal data can be sent to [email protected].